Please allow a few days for your tracking number to be updated in the system.
If there has been any update (e.g. shipping label created), this means that the parcel is ON THE WAY to your country. The next time your shipment will be updated is when it ARRIVES in your country.
(e.g. For customers sent by FedEx, if it states "Shipment information sent to FedEx", it means that your parcel is on its way)
- If your tracking states "Tracking number can't be found" after 5 days, please contact us and we will look into your order for you.
- If it has not arrived in your country within 12 days, please contact us with your order number and we will resolve your situation for you.
- If your tracking shows that it has arrived in your country, it usually takes between 1-5 days to arrive at your shipping address.